Frequently Asked Questions
Everything you need to know about shopping at Carlin Brothers Mercantile.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking link. You can also log in to your account on our website to view your order status at any time.
Are your products ethically sourced?
At Carlin Brothers Mercantile, we prioritize quality and integrity. We work closely with our suppliers to ensure that our products meet high standards for both craftsmanship and ethical production.